Shipping and Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Return Policy

Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, undamaged, not tampered, and in their original packaging. To return an item follow the directions below:

For US Returns:

1. Send an email to info@hpdrx.com, and provide your order number and email address that you used when you purchased the item being returned and request to “Start A Return.” You will then receive an email of a pre-paid shipping label. 
   

2. You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location. Pack return items in original condition with your order number and send to:

HPD Rx
2633 Lincoln Blvd, # 850
Santa Monica, CA 90405

Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For assistance with all items that have been opened, tried or tested, please contact customer service at info@hpdrx.com to receive instructions on how best to go about your return. 

If you have any questions, please email us at info@hpdrx.com or call 1-888-950-3230, Mon-Fri, 10am-7pm PST to have a return label issued.

For Non-US Returns:

1. Please email info@hpdrx.com with your order number to initiate a return.  For returns from outside the USA, you will need to create your own shipping label to have a return issued.
   

2. Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at info@hpdrx.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.

3. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please email info@hpdrx.com.

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.

Receiving a Refund

A refund will be issued once we have received your returned items, which must be returned unopened/unused, with tags, in their original packaging.. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Any duties paid for orders shipped to outside the USA will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.