Shipping and Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Return Policy
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:
For US returns:
- Go to returns.hpdrx.com, enter the email address that you used when you purchased the item being returned and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason for return. Note: For returns from Canada, the United Kingdom, France, Germany or Italy – please reach out to info@hpdrx.com or call 1-888-950-3230, Mon-Fri, 10am-7pm EST to have a return label issued.
- You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location. Please note that the return label fee is USD$10 for US returns which will be deducted from your refund. If you would like to use your own return shipping method (US orders only), please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it here. Once filled out, pack return items in original condition with return form and send to:
Wellness Holdings, LLC
127 Broadway, Suite 208
Santa Monica, CA 90401
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
- For assistance with all skincare, makeup, haircare, and fragrance items that have been opened, tried or tested, please contact customer service at info@hpdrx.com to receive instructions on how best to go about your return. Kindly note that these items are subjected to a refund in store credit.
For Canadian, UK, French, German and Italian returns:
- Please email info@hpdrx.com with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
- Return shipping fee is CAD$20 for Canadian returns, EUR€20 for French, German and Italian returns, and GBP£15 for returns from the United Kingdom.
- Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at info@hpdrx.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
- Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.
If you have any further questions, please email info@hpdrx.com.
Late Returns
Any item returned after 30 days of receipt is not eligible for refund.
Exchanges
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to hpdrx.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Any duties paid for orders shipped to Canada, the UK, France, Germany or Italy will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.