Which shipping carriers do you use and how long do they take?

We ship our products via USPS. Domestic orders are sent via standard shipping. International customers may choose whether they want First Class or Priority Mail shipments. Global Express Guaranteed shipments are also available for international orders.

Orders can take up to 2 business days to be processed and packaged. Once your order is prepared for shipment, you’ll receive a shipping confirmation email with your tracking information.

Domestic orders usually take 3-5 business days to ship to their destination.

International shipping times are generally as follows:

• First Class International: 12-24 business days
• Priority Mail International: 6-10 business days
• Priority Mail Express International: 3-5 business days
• Global Express Guaranteed: 1-3 business days

How should I store HPD Rx supplements?

HPD Rx supplements should be stored at room temperature away from direct sunlight.

For Pro-Fem users: Our vaginal probiotics are shelf stable, so they do not need to be refrigerated.

My product arrived broken or in poor shape.

We’re so sorry to hear that your products did not arrive in good condition. The shipping process can sometimes be a bit rough, but we’re here to help when things don’t go as planned. Please email us at info@hpdrx.com and include your order number along with a description of what happened and photos of the damage. We’ll send another shipment to you to make things right.